Frequently Asked Questions

What are your shipping rates?

For all orders above 100 AED, we provide free shipping. T&Cs apply. For complete details, refer to our shipping policy here.

Can I track my order?

Absolutely! Once your order is shipped, you will receive a tracking number via email. You can use it to monitor your package's status.

What is your return policy?

We want you to be satisfied with your purchase. If you're not, you can return unused items within 30 days for a refund or exchange. For complete details, please refer to our return policy here.

Are your products safe for pets?

Absolutely! At PetsFriend, we prioritize your pet's well-being. We stock trusted brands like earthbath, Vet's+Best, Fruitables, Buffalo Range, GiGwi, and Zeal, among others. These brands are renowned for using natural and safe ingredients in their pet products. Additionally, all items go through rigorous quality checks to ensure they meet the highest safety standards. Your furry friend's health and safety are our top priority, and you can shop with confidence knowing that our products are safe and of the highest quality.

How can I contact you?

You can fill a contact form here and we will get back to you within one (1) business day. Alternatively, you can contact us at